Terms and Conditions

Effective Date: 05/05/2024

Welcome to the online store of Archipelago, a company that creates social impact through its products and services. By using our website, placing an order, or purchasing any of our products or services, you agree to be bound by these terms and conditions. Please read them carefully before you proceed.

Products and Services

· Our online store offers a variety of merchandise, each with its own unique serial number, that reflects our social mission and values. You can browse our catalog and select the items you wish to purchase.

· Our online store offers various experiences and tours that allow you to visit our facilities, meet our team, and learn more about our work and impact. Our team will reach out to you to book these experiences, subject to availability and confirmation.

· We reserve the right to change, modify, or discontinue any of our products or services at any time, without prior notice or liability to you.

· We make every effort to ensure that the information and images on our website are accurate and up to date. However, we do not guarantee that they are error-free, complete, or reliable. We are not responsible for any typographical, photographic, or technical errors that may appear on our website.

· We do not warrant that our products or services will meet your expectations, requirements, or preferences. You are solely responsible for determining the suitability, quality, and compatibility of our products or services for your own purposes.

Orders and Payments

· To place an order, you must provide us with your name, email address, shipping address, billing information, and any other information that we may request. You must ensure that all the information you provide is true, accurate, current, and complete. You are responsible for updating your information as necessary.

· By placing an order, you confirm that you are at least 18 years of age and legally capable of entering into a binding contract with us.

· By placing an order, you also agree to pay the total price of your order, including any applicable taxes, shipping fees, and other charges. You authorize us to charge your chosen payment method for the amount of your order. We accept various payment methods, such as credit cards, debit cards, PayPal, and other online payment services. You are responsible for any fees or charges that your payment provider may impose on you.

· We reserve the right to accept or reject your order, in whole or in part, at our sole discretion. We will send you an email confirmation when we accept your order. However, the acceptance of your order does not constitute a contract between us until we ship your order or provide you with access to our services.

· We reserve the right to cancel or modify your order, in whole or in part, at any time, without prior notice or liability to you, if we encounter any problems with your order, payment, or delivery, or if we suspect any fraud, abuse, or violation of these terms and conditions.

· If we cancel or modify your order, we will notify you by email and issue you a refund or a credit, as applicable, for the amount of the canceled or modified portion of your order. You agree that this is your sole and exclusive remedy in such cases.

· All auction items are one of a kind and FINAL SALE.

Shipping and Delivery

· We will provide you with an estimated delivery date and a tracking number for your order. However, we do not guarantee that your order will be delivered by the estimated date or that the tracking information will be accurate or updated. We are not responsible for any delays, damages, or losses that may occur during the shipping process.

· You are responsible for ensuring that your shipping address is correct and that you or someone authorized by you is available to receive your order. You are also responsible for paying any customs duties, taxes, or fees that may apply to your order. We are not liable for any undelivered, returned, or confiscated orders due to incorrect or incomplete shipping information, or failure to pay customs duties, taxes, or fees.

· If you receive a damaged, defective, or incorrect product, or if you are missing any product from your order, you must notify us within 14 days of receiving your order. You can contact us by email at info@archipelago.com and provide us with your order number, a description of the issue, and a photo or video evidence, if applicable. We will review your claim and, at our discretion, offer you a replacement, a refund, or a credit, as appropriate. All auction items are one of a kind and FINAL SALE.

· If you wish to return or exchange a product for any other reason, you must contact us within 14 days of receiving your order and request a return authorization. You can contact us by email at support@archipelago.com and provide us with your order number and a reason for your return or exchange. We will review your request and, at our discretion, issue you a return authorization and instructions on how to return or exchange your product.

· You must return or exchange your product within 14 days of receiving the return authorization, in its original condition and packaging, with all the accessories and documentation included. You are responsible for paying the shipping costs and any other fees associated with the return or exchange. We are not liable for any lost, damaged, or stolen returns or exchanges. Returns are subject to a 15% RESTOCKING FEE for refunds.

· We will process your return or exchange within 14 days of receiving your product, and issue you a refund or a credit, as applicable, for the amount of the product, excluding any shipping fees and other charges. We will notify you by email when we process your return or exchange.

· We do not accept any returns or exchanges for products that are personalized, customized, or made to order, unless they are damaged, defective, or incorrect.

Experiences and Tours

· To book an experience or a tour, you must provide us with your name, email address, phone number, preferred date and time, and any other information that we may request. You must ensure that all the information you provide is true, accurate, current, and complete. You are responsible for updating your information as necessary.

· By booking an experience or a tour, you confirm that you are at least 18 years of age and legally capable of entering into a binding contract with us.

· By booking an experience or a tour, you also agree to pay the total price of your booking, including any applicable taxes, fees, and other charges. You authorize us to charge your chosen payment method for the amount of your booking. We accept various payment methods, such as credit cards, debit cards, PayPal, and other online payment services. You are responsible for any fees or charges that your payment provider may impose on you.

· We reserve the right to accept or reject your booking, in whole or in part, at our sole discretion. We will send you an email confirmation when we accept your booking. However, the acceptance of your booking does not constitute a contract between us until we provide you with access to our experience or tour.

· We reserve the right to cancel or modify your booking, in whole or in part, at any time, without prior notice or liability to you, if we encounter any problems with your booking, payment, or access, or if we suspect any fraud, abuse, or violation of these terms and conditions.

· If we cancel or modify your booking, we will notify you by email and issue you a refund or a credit, as applicable, for the amount of the canceled or modified portion of your booking. You agree that this is your sole and exclusive remedy in such cases.

· Tours and experiences may be subject to additional terms and conditions.

· You are also responsible for ensuring that you comply with any rules, regulations, or instructions that we may provide or require for our experiences and tours. You must respect our property, staff, and other participants, and behave in a courteous and respectful manner. You must not engage in any illegal, harmful, or disruptive activities, or violate any of our policies or procedures.

· We reserve the right to terminate your access to our experiences and tours, without refund or liability, if you fail to comply with any of these terms and conditions, or if we determine that your access poses a risk to our property, staff, or other participants.

· You agree that your booking of an experience or a tour is non-transferrable, must be redeemed within 12 months from the date of purchase, and must be scheduled at a time agreed upon by Archipelago. You may not resell, assign, or transfer your booking to any other person or entity, or use it for any commercial or promotional purposes, without our prior written consent.

· If you wish to cancel or reschedule your booking for any reason, you must contact us at least 48 hours before your scheduled date and time. You can contact us by email at info@archipelago.com. We will review your request and, at our discretion, issue you a rescheduling confirmation if there are still time slots available.

· You will not receive any refund or credit for cancellations or rescheduling.

· All experiences and tours connected to an auctioned item are non-transferable and can only be booked by and for the auction item owner.

Intellectual Property Rights

· All the content, information, images, logos, trademarks, and other materials on our website, products, and services are the property of Archipelago or its licensors, and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, display, modify, or create derivative works from any of these materials without our prior written consent.

· You may use our website, products, and services for your personal, non-commercial purposes only, in accordance with these terms and conditions. You may not use our website, products, or services for any other purposes, or in any manner that violates any applicable laws, regulations, or rights of any third party.

· You grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display any content, feedback, suggestions, or ideas that you submit to us through our website, products, or services, for any purpose, without any compensation or attribution to you.

Privacy Policy

· We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy, which is incorporated by reference into these terms and conditions, for more information on how we collect, use, share, and protect your personal information.

· By using our website, products, or services, you consent to our Privacy Policy and agree to provide us with accurate, complete, and current personal information. You also agree to update your personal information as necessary to keep it accurate, complete, and current.

Disclaimer of Warranties

· Our website, products, and services are provided "as is" and "as available", without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that our website, products, or services will be uninterrupted, error-free, secure, accurate, reliable, or free of viruses or other harmful components. You use our website, products, and services at your own risk and discretion.

Limitation of Liability

· To the fullest extent permitted by law, we and our affiliates, directors, officers, employees, agents, licensors, and partners will not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, or any other damages of any kind, arising out of or in connection with your use of or inability to use our website, products, or services, or any products or services linked to or from our website, products, tour, experience, or services, including but not limited to loss of profits, revenue, data, goodwill, or other intangible losses, whether based on contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

· In no event will our total liability to you for all damages, losses, and causes of action arising out of or in connection with your use of or inability to use our website, products, or services, exceed the actual amount paid by you for such product, service, tour, or experience.

Links to Third Party Sites

This website may contain links to third-party websites. These links are provided for your convenience only and do not signify that we endorse such third-party websites. Archipelago is not responsible for the content of any linked site or any link contained in a linked site.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Washington, without giving effect to any principles of conflicts of law. You consent to the exclusive jurisdiction and venue of the state and federal courts located in King County, Washington for any dispute arising out of or relating to this Agreement.